Digital Engagement Agent

Position:Digital Engagement Agent

Job Summary:
As a Digital Engagement Agent, you will be responsible for connecting with customers and prospective customers across various digital channels. You will respond to customer inquiries, address concerns, and create positive interactions on platforms such as Yelp, Facebook, email, and other digital platforms. Your goal is to foster meaningful connections, provide exceptional customer service, and contribute to the growth of our online community. If you’re passionate about connecting with people, eager to grow, and ready to enhance your customer service skills, we want you on our team! Apply today and show us how you can elevate our customer service experience to the next level!

About us: 

We are a leading, family-owned bathroom remodeling company based in San Diego County, specializing in shower and bath transformations. With a commitment to excellence, we take pride in being recognized as the "Best Kitchen & Bath Remodeler" by Union Tribune’s San Diego’s Best Of in 2022, 2023, 2024, and 2025. As the fastest-growing bathroom remodeling company in Southern California, we are dedicated to creating beautiful spaces for our clients while fostering a great team environment. If you are hired, you are not just joining a company, you will be joining a team, and a family.

At Shugarman’s Bath, we don't just value quality; we prioritize it. With our name on everything we do, we take the quality of our work very seriously. And we care even more about the experience of our customers. Check out our awesome team on Instagram: @shugarmansbath.com

Our Services: Wet Area Remodeling (Showers, Tubs & Walk-in Tubs)

What You’ll Do: 

• Respond to Customer Inquiries:  Monitor, respond to, and follow up on customer inquiries, messages, comments, and reviews across social media platforms, ensuring timely, professional, and friendly interactions. Offer assistance via text, email, and messages, while accurately recording customer details in our system to ensure seamless service
• Problem Resolution: Address customer concerns, resolve issues, and provide clear, accurate information to ensure customer satisfaction.
• Engagement: Engage with customers proactively by participating in conversations, sharing relevant content, and fostering positive relationships with our online community.
• Brand Representation: Maintain a consistent brand voice and tone in all interactions, ensuring that the company’s values and mission are reflected in each response.
• Feedback Reporting: Collect customer feedback and share insights with the team to help improve products, services, and overall customer experience.
• Collaboration: Work closely with the contact center team to escalate issues, share customer insights, and align on messaging.

Why You'll Love Working With Us:

• Work-from-home: because who doesn’t love the comfort of their own space?
• Earning Potential: A bonus opportunity is available, allowing you to maximize your earnings.
• Supportive Team Environment: Work with a team that values collaboration, support, and a strong sense of community. We truly care about each other. 
• Be Part of a Winning Team: Join a company recognized as the best in the industry.

You are the perfect fit for this role if you:

• You must live in: California, Arkansas, Oklahoma, or Washington.
• Thrive in a remote work environment, enjoying the flexibility of working 100% from home.
• Have a dedicated and quiet workspace at home that allows for focused, uninterrupted work.
• Have a reliable high-speed internet connection to ensure seamless communication and productivity.
• Are passionate about advancing your career
• Are interested in AI and using it to maximize your skills on the job (we can teach you how to take advantage of these tools)
• Are punctual and reliable, ensuring that you consistently meet deadlines and work expectations.
• Are comfortable with learning and using various software platforms, including Salesforce, Five9, and Hatch (training will be provided, if needed).
• Have availability to work on weekends
• Possess strong communication and interpersonal skills.
• Enjoy working in a fast pace, team environment
• Have a high attention to detail in data entry and customer interactions.
• Have the ability to handle multiple tasks and work under pressure.
• Hold a high school diploma or equivalent required; degree preferred.
• Are able to use a computer for extended periods.
• Enjoy working each lead like a puzzle with your coworkers. Much like advancing through levels in a well-designed video game, this job offers progressive challenges that allow you to continually develop your skills. With each new customer you’re presented with new opportunities to learn, grow, and apply your expertise, much like unlocking new abilities or strategies. The more you engage, the more rewards and opportunities you unlock, leading to career progression and personal fulfillment.
   

What’s In It For You:

Schedule:   Shifts vary weekly:

• 37 - 40 hours work week in 5 shifts that fluctuate each week.
• Weekdays: The earliest shift starts at 7:45am and ends at 4:15pm
• Weekdays: The latest shift starts at 10:45am and ends at 7:15pm
• Saturdays: 8:45am to 5:15pm
• Sundays: 9:45am to 3:15pm 

Compensation: 

• $17.25 per hour 
• Performance bonus available
• Paid Bi-Montly​​​​​​​Stipend for internet provided. 

• 8 paid holidays per year.
• 80 hours vacation per year.
• 40 hours sick time per year.
• Eligible to participate in the company 401(k) after 90 days!
• Access to company insurance plans; purchase health, dental and vision in with pre-tax dollars and at a lower rate.
• Medical: The Company will contribute 50% of the cost of the lowest plan. These plans are offered through Anthem Blue Cross, Kaiser, and Mediexel.
• HSA and FSA
• Other benefits available.
• Positive and inclusive work culture. We celebrate all birthdays and major milestones.

Ready to Join Us?
We look forward to reviewing your application!

At Shugarman's Bath, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.